Brightspace Content is Getting Upgraded
Beginning with the Fall 2027 semester, Brightspace courses will begin using the New Content Experience by default. Additionally, Instructors now have the ability to enable or disable the New Content Experience in their own courses ahead of the change in Fall 2027. For more information about this transition, see our New Content Experience Transition page.
There are several troubleshooting steps we can take if we get specific errors in Kaltura, most prominently the Access Denied error. The steps below will take you through the process of enabling third-party cookies in Chrome, which almost universally resolves this and several other errors.
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Updated Summer 2026
Allowing Third-Party Cookies in Chrome
1) Open Chrome and select the more 
icon in the top right corner
2) Select Settings from the list
3) Find the Privacy and Security section and select Third-party cookies
4) Select either a) Allow third-party cookies or b) click Add听under听Sites allowed to use third-party cookies to add an exception for https://brightspace.vanderbilt.edu.
- Note: You may need to additional exceptions for the specific domains of third-party tools used within Brightspace.听
Once you鈥檝e completed these steps, return to Brightspace and attempt to access Kaltura again. If the error persists, refer to our other troubleshooting steps found here. If you鈥檝e completed those troubleshooting steps and continue to receive an error message, contact us at brightspace@vanderbilt.edu for further assistance.