If the problem persists after performing these steps, contact Brightspace Support for additional help.
Brightspace Content is Getting Upgraded
Beginning with the Fall 2027 semester, Brightspace courses will begin using the New Content Experience by default. Additionally, Instructors now have the ability to enable or disable the New Content Experience in their own courses ahead of the change in Fall 2027. For more information about this transition, see our New Content Experience Transition page.
The Media Gallery tab should be located on the navigation bar within your course. When viewing videos in Brightspace, a software tool called听Kaltura听is used. In order for Kaltura to work on your computer, you will have to grant it access. See the instructions below on how to activate Kaltura to watch videos in Brightspace.
Updated Fall 2025
Activate Kaltura and Access the Media Gallery
The first time you access the Media Gallery within a course, it will ask you to grant permission. This is a very simple process.
1. Navigate to the听Media Gallery听by clicking the tab in your course Navbar
2. Check the box:听Do not ask me again for this application
3. Click听Continue
You are now able to access the Media Gallery. Be advised you may have to do this process again in the future, as software updates and browser updates may affect things.
Using Kaltura on the iPad
Kaltura will work best on your iPad with the Safari browser. If you are getting an error message, follow these instructions:
- Go into听Settings
- Scroll down听Apps,听then to听Safari听
- Under听Privacy & Security, uncheck听Prevent Cross-Site Tracking
- Go back to your browser app and refresh the page. Your video should be visible now.
Correct the Error Message: Access Denied
Kaltura will only work correctly in certain browser environments. If you are seeing a message that says听Access Denied, we suggest you go through these troubleshooting steps to try and correct it.
- Use Google Chrome as your browser 鈥� it has proven to be most compatible with Brightspace.
- Refer to this guide to enable third-party cookies in Chrome
- Close your browser and re-open new windows
- Check if you need to install updates to your browser or OS
- Restart your computer
- As a last resort, clear your browser cache/cookies
If the problem persists after performing all these steps, contact Brightspace Support for additional help.
Re-upload Kaltura Capture videos if an upload fails
When you create a video using Kaltura Capture, you can select听Save and Upload听to upload that video into My Media. If that video fails to upload or remains in processing, the next step is re-uploading it.听
1. Open the Kaltura Capture recorder
2. Select听Manage听on the right side of the recorder
3. Find the video that didn鈥檛 upload correctly and select the听Re-Upload听button
